Shipping policy

At Studio Muse, we are committed to getting your order to you as quickly and reliably as possible. We offer Complimentary Tracked Shipping on all orders worldwide—no minimum purchase required.

1. Delivery Timelines

We utilize Zendrop’s expedited global logistics network. This means your package bypasses traditional slow postal routes. Most orders arrive within the following windows: 

Region Estimated Delivery Time
United States 7–12 Business Days
United Kingdom & Europe 8–15 Business Days
Canada & Australia 10–15 Business Days
Rest of the World 12–25 Business Days

  

Note: If your item is shipped from our US Direct warehouse, delivery to the United States typically takes only 2–5 business days.

2. Processing & Fulfillment

  • Automatic Fulfillment: Once you place an order, it is automatically sent to our fulfillment center.

  • Processing Time: Most orders are prepared for shipment within 1–3 business days.

  • Tracking Number: You will receive a tracking number via email as soon as the carrier scans your package.

3. Tracking Transparency

We provide end-to-end tracking for every order.

  • Once you receive your tracking number, please allow 24–48 hours for the first status update to appear.

  • You can track your order directly on our website or via the link in your shipping confirmation email.

4. Customs, Duties, and Taxes

While we provide free shipping, please be aware that international orders may be subject to import duties, VAT, or local taxes depending on your country's 2026 regulations.

  • EU Customers: Please note that all imports are now subject to VAT and local handling fees as per EU customs laws.

  • These fees are determined by your local customs office and are the responsibility of the customer.

5. Address Accuracy

Please double-check your shipping address at checkout. Studio Muse is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, a re-shipping fee will apply.

6. Lost or Stalled Shipments

If your tracking hasn't updated in 10 business days, please contact us at Support@studio-muse.co We will open an investigation with the carrier. If your package is confirmed lost, we will ship a replacement at no cost to you.

7. Multiple Item Orders

To ensure you receive your items as fast as possible, orders containing multiple products may be shipped in separate packages. You will receive a unique tracking number for each parcel at no extra cost.